Regulated Industries
I've spent significant parts of my career designing consumer experiences within highly regulated environments — healthcare, government, automotive safety, and financial services. These aren't just design challenges; they're exercises in building trust while navigating compliance.
Key Outcomes
- CDC: Designed and developed the first responsive federal campaign site under HIPAA and Section 508 accessibility requirements, increasing HIV testing conversions by 70%
- GM & Siemens: Designed consumer financial touchpoints — payments, account management, and service discovery — balancing usability with regulatory requirements
- VMware: Integrated Workday HR workflows with compliance tools for vaccination attestations and hybrid work policies
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Related Work
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HIVTest.org — CDCLed the redesign of the CDC's HIV testing locator, increasing conversion rates by 76% through responsive design and plain language content.