Global Director, Experience Design & Research
Grew and lead a global UX, research, and content strategy organization from 5 to 70 people across seven countries, within a complex B2B ecosystem spanning industrial automation and AI-driven customer experiences.
Platform & commerce
- Own and govern the One Siemens design system. Put the first- and third-party marketplace at the center of Siemens’ digital experience and integrated the marketing site and business-unit selling channels around it: a single explorable catalog of hundreds of thousands of Siemens and third-party products, across 100K+ pages, consolidating 150+ sites into one
- Own the design of the marketing and purchase funnels, partnering with Product and Engineering to improve usability and conversion through experimentation and data-informed iteration
- Set governance for 3,000+ internal creators, and organized the catalog so customers navigate by their own needs rather than Siemens’ org structure
AI-native practice
- Led design and research for an AI-powered product finder that increased conversion 23% and engagement 28%
- Led strategy and training for an AI research agent on Microsoft Copilot that unified research repositories and lets stakeholders query insights in natural language, increasing data utilization 20% and cutting time-to-insight 34%
Organization
- Manage managers (4 direct reports) and partner as a peer to Product and Engineering on sprint planning, backlog priorities, and technical tradeoffs
- Built a career-growth tool that combines industry best-practice frameworks with self- and manager-scoring, helping every level of the team find and develop the skills for the roles they aspire to